Pros
This organisation is very stable and is growing at rapid speed. Growth opportunities are available even for frontlines who have been with the company of less than a year. We even have managers who were with other BPOs for more than five years but has never had an opportunity to grow until they joinee EXL. This company is investing so much on automation (RPA) and is on tracked with the needs of the future.
Cons
Payroll process is very manual. People tend to be overworked on almost every designation. Enabling team is not so enabled due to being understaffed and high attrition. Basic pay for frontlines is not so competitive despite high competency requirements. The company attempts to engage with its people but has long way to go to do this consistently.