My experience at EXL Romania - Customer Care Executive EXL Service Employee Review

2.0
Aug 30, 2020
Recommend
CEO approval
Business Outlook

Pros

Usually it is not very stressful and - the best thing - the schedule is not very tight and you can pretty much take a break any time you want.

Cons

The salary and compensations are really, really low and they do not officially recognize and reward higher education - maybe that's why. In the Cluj-Napoca office, the atmosphere is sexist and homophobic all the way, unfortunately. Not all team leaders are professional enough. The organization overall is pretty chaotic. They value the client over the employees - not cool.

Explore other reviews about EXL Service

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Top company for the growing engineer

Cons

Easy to be missed if you don’t push

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck clears, that’s about it.

Cons

Started off with supportive leadership, teamwork and opportunities to grow. At the start of this year, entire department went toxic. Leadership stopped communicating, people getting fired, threats that you would get fired, being told that they are “reducing workforce” in august, creating ridiculous metrics that were impossible to meet due to their own bad technology. Coworkers started getting mental and physical health issues trying to keep their jobs, and many are trying to leave. I have never seen such a toxic workplace in my 30 years of employment in this industry.

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