Pros
I have been working at EXL Service (NYC) for over a year now. The projects that I have worked on are pretty decent, most within the Insurance and Investment banking industry. The pay is decent, and the company seems to be growing.
Cons
- Needs more diversity in the company. For EXL to remain relevant in the US market, it needs to hire individuals with diverse background. EXL is an Indian company and 95% of it's employees in the US are Indians, which can create isolation of non - indians within the firm and can as such limit the potential of the company - HR personnels are inefficient. There have been instances where the W4 forms, H-1B Visa documents, and I-9 forms for new hires are either misplaced by HR personnels or not processed on time by HR personnels, and consequently creates a stressful atmosphere for employees who are working at the client's office because they either do not get paid on-time or they now have to resend all the paper work they've provided to HR in prior times. - There is no work life balance. When you are working at a client's site, taking a vacation is frowned upon by EXL management as they see you taking a vacation as a loss of income to the firm. It is always a chanllenge for an employee generating income to the firm to take vacation