Work Overloads, weak incentives and week employee satisfaction - Senior Associate EXL Service Employee Review

- Work overload during last 3 months of every year - Worst transport service - Worst performance rating methods, worse incentives and salary hikes The company usually manages its work by normal office hours of the employees but the volume of work will peak in the last October to December of months of every year. Though the managers know about the overload every year they don't plan or take any necessary measures. But they will overload the employees and tell them to work 12 hours a day including Saturdays. And this really affects the employees personal life as well as their mental and physical health. They are not in a position to complain this as they fear it will affect their appraisal. Managers could have easily managed the situation by posting temporary contract employees which can be hired easily. But they blame that employees are not performing well!! Company doesn't drop its staff at their home in latenight, but only at nearest main road. Employees especially lady staff has to walk from the Main road to their home. They use large vehicles to drop in the night. They could have used medium vehicles like Innova, Tavera etc as most of the Bangalore BPOs use that. Now the employees reach at their home after 2 hours even for a distance of 15-25 Km!! that too in the small city like Cochin!! Performance ratings mainly consider the employees' willingness to work on overtime and holidays.