No focus on employee development and employee concerns - Manager EXL Service Employee Review

2.0
Aug 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Lot to learn because you hardly get any support from senior leaders. You struggle to do things but learn a lot.

Cons

Worst organization I have ever worked with. Leadership team has no interest in hearing and addressing employee concerns. They are only worried about gross margins. Quality of leadership is very poor. None of their policies are employee friendly.

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5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

1.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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