One of the worst companies I’ve ever worked for - Associate EXL Service Employee Review

1.0
Oct 18, 2023
Recommend
CEO approval
Business Outlook

Pros

None, even if you did have one good manager here I find they were too good for this company.

Cons

Toxic work environment, management lacks accountability for how employees perform, micromanagement. Lack of growth and assistance for employees. No work life balance , employees tend to burn out and underperform and management doesn’t care . I actually find the positive reviews questionable. This is also not a review left out of spite but disbelief that they have been comfortable operating this way for this long. But this company used to be Overland Solutions until it was acquired by EXL so that should tell you everything you need to know. Like I said before I question the authenticity of the positive reviews.

Explore other reviews about EXL Service

5.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good company on good path

Cons

Nothing at all that I can think of

1
1.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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