bad - Anonymous employee EXL Service Employee Review

1.0
Mar 27, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1: if clients allow, we can work remotely. 2: Visa sponsor

Cons

1: Compensation below industry standards: The salary offered is lower than the average level; Even though my performance was good, the bonus rate did not reach the percentage mentioned in the offer. 2: Ineffective management practices: The company lacks a supportive management structure. Feedback from senior management is neither helpful nor respectful, and there are no semi-annual one-on-one discussions. Moreover, upper management shows a lack of interest in the career development and learning opportunities for employees in US. 3: Termination without severance: Job security is bad. Employees are laid off without any severance package, indicating a lack of financial support during transitions. 4: Unproductive use of notice period: During the notice period, also referred to as bench days, employees are required to engage in compliance training activities that do not contribute to their professional growth or the company's needs, suggesting inefficient use of resources and time. Also, bench start date was not notified in time.

Explore other reviews about EXL Service

5.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good company on good path

Cons

Nothing at all that I can think of

1
1.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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