Review - Market Research Analyst EXL Service Employee Review

2.0
Apr 8, 2024
Recommend
CEO approval
Business Outlook

Pros

> Good for first job to get basic “real world” experience in what it’s like to work for corporate America.

Cons

> No opportunity for advancement > Poor compensation > Poor benefits package (not competitive) > Outdated technologies and organizational processes > Cultural challenges - Many of the C-suite leaders are from India (nothing wrong with that to be certain) and the culture is very reflective of that culture—highly hierarchical and class based. Example: Tech support would see what rank you were in their internal classification. If you were a lower rank, you were largely ignored, you were not worth their time. It was just a bit of an adjustment as an American, where we are a bit more egalitarian in the workplace (at least on the superficial/surface level) > On a macro level, the company was highly focused on mergers and acquisitions (M&A). They were so focused on M&A that it almost seemed like an end in and of itself. They had difficulties in incorporating these other entities and leveraging their capabilities effectively. > They lacked a coherent strategic vision for their business. There was a lot of Six Sigma, LinkedIn-esque catch phrases, tossed around (death by PowerPoint), but what they really wanted to be, as a company? It always seemed nebulous at best.

Explore other reviews about EXL Service

5.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good company on good path

Cons

Nothing at all that I can think of

1
1.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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