Client-centered - Training Manager EXL Service Employee Review

3.0
Aug 12, 2024
Recommend
CEO approval
Business Outlook

Pros

High salary offer for external. Benefits are ok.

Cons

Low salary offer for internal. Lacks collaboration and people skills (at least with the department I'm assigned to) A feedback escalates real quick especially when it comes from the client. Focuses on clients that sometimes they forget to protect their employees. Quick promotions as long as you're a "yes" person. Tenured employees are blind followers in my department. Isolates employees who dare to question decisions from upper management. For a tech company, the systems for employees are Jurassic.

Explore other reviews about EXL Service

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Top company for the growing engineer

Cons

Easy to be missed if you don’t push

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck clears, that’s about it.

Cons

Started off with supportive leadership, teamwork and opportunities to grow. At the start of this year, entire department went toxic. Leadership stopped communicating, people getting fired, threats that you would get fired, being told that they are “reducing workforce” in august, creating ridiculous metrics that were impossible to meet due to their own bad technology. Coworkers started getting mental and physical health issues trying to keep their jobs, and many are trying to leave. I have never seen such a toxic workplace in my 30 years of employment in this industry.

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