A lot of Payroll Disputes, So so management, Poor Work Life Balance - Sr Executive Operations EXL Service Employee Review

1.0
Sep 4, 2024
Recommend
CEO approval
Business Outlook

Pros

For those newbies who doesn't have BPO experience, you may apply as they offer acceptable starting salary (that was way back 5 or 6yrs ago (unsure if still the same now)

Cons

Expect a lot of payroll disputes almost every pay period or cut off even up to your backpay/final pay release. Payroll and HR will provide you inaccurate calculation of backpay. Be warned also to make a record or documentation of all assets you surrendered because later on, they might claim that you did not return it and will automatically deduct from your pay, They don't find ways to resolve those issues regarding payroll. Management is only good in micromanaging, also tend to hire and promote people who has no experience managing team nor have leadership skill. HR doesn't reply to request of Cert.of Employment/COE. Do not expect good salary increase even if you get promoted but you will be asked to handle a lot of responsibilities.

Explore other reviews about EXL Service

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Top company for the growing engineer

Cons

Easy to be missed if you don’t push

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck clears, that’s about it.

Cons

Started off with supportive leadership, teamwork and opportunities to grow. At the start of this year, entire department went toxic. Leadership stopped communicating, people getting fired, threats that you would get fired, being told that they are “reducing workforce” in august, creating ridiculous metrics that were impossible to meet due to their own bad technology. Coworkers started getting mental and physical health issues trying to keep their jobs, and many are trying to leave. I have never seen such a toxic workplace in my 30 years of employment in this industry.

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