SALARY REVIEW - Customer Service (CSR) EXL Service Employee Review

2.0
Oct 8, 2024
Recommend
CEO approval
Business Outlook

Pros

19k - 21k basic pay depending on your experience. Career growth is easy as long as you perform.

Cons

Almost 1 yr, promoted but the pay didn’t increase. There’s always a reason for the delay. You’re already working in a support level but still gets paid as an agent. With all the stress and demands from your role, it isn’t worth it.

Explore other reviews about EXL Service

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Top company for the growing engineer

Cons

Easy to be missed if you don’t push

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck clears, that’s about it.

Cons

Started off with supportive leadership, teamwork and opportunities to grow. At the start of this year, entire department went toxic. Leadership stopped communicating, people getting fired, threats that you would get fired, being told that they are “reducing workforce” in august, creating ridiculous metrics that were impossible to meet due to their own bad technology. Coworkers started getting mental and physical health issues trying to keep their jobs, and many are trying to leave. I have never seen such a toxic workplace in my 30 years of employment in this industry.

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