Application Process - Customer Service Representative EXL Service Employee Review

1.0
Dec 17, 2024
Recommend
CEO approval
Business Outlook

Pros

There was a free food

Cons

The recruitment agents are worse and they need more sleep. They get agitated and defensive when you ask a question. The final interviewer is the worst and he is so unprofessional and make fun of my last night and compare my outfits to the guards. Also, he can't speak the language fluently and is not open to any possibilities knowing that some applicants like in my case is aware of how the work on the account. Geezz, this is a big no and they don't even negotiate your salary based on your experience whether you've been in the industry for 3 years or more. It was a waste of time and not worth risking for. They are hiring massively because they don't know how to keep their employees. Periodt.

Explore other reviews about EXL Service

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Top company for the growing engineer

Cons

Easy to be missed if you don’t push

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck clears, that’s about it.

Cons

Started off with supportive leadership, teamwork and opportunities to grow. At the start of this year, entire department went toxic. Leadership stopped communicating, people getting fired, threats that you would get fired, being told that they are “reducing workforce” in august, creating ridiculous metrics that were impossible to meet due to their own bad technology. Coworkers started getting mental and physical health issues trying to keep their jobs, and many are trying to leave. I have never seen such a toxic workplace in my 30 years of employment in this industry.

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