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      EXL Service

      Engaged Employer

      EXL Service reviews

      No positive experience since day 1. - Customer Service Representative (CSR) EXL Service Employee Review

      2.0
      May 7, 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Free meal for the first 15 days - Welcome kit

      Cons

      (Own opinion) - Micro management - Poor Facilities - Departments are quite incompetent - little to none engagements - Backpay process and clearance is very hard to process since they don't even coordinate. - Not so good benefits - Dull work place. - Onboarding is very confusing since it looks like the HR department is not even aligned with one another.

      Explore other reviews about EXL Service

      5.0
      Apr 8, 2026
      Consultant ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good experience with big clients

      Cons

      Hikes arent that great !

      2.0
      Jul 10, 2026
      Rn case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paycheck clears, that’s about it.

      Cons

      Started off with supportive leadership, teamwork and opportunities to grow. At the start of this year, entire department went toxic. Leadership stopped communicating, people getting fired, threats that you would get fired, being told that they are “reducing workforce” in august, creating ridiculous metrics that were impossible to meet due to their own bad technology. Coworkers started getting mental and physical health issues trying to keep their jobs, and many are trying to leave. I have never seen such a toxic workplace in my 30 years of employment in this industry.

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