No proper management - Operations Analyst EXL Service Employee Review

2.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Free cabs provided no need of any approval from managers,fully managed by one who is booking.

Cons

No perfect food served even though we are paying,very small(room type) cafeteria which has no place to sit if its full no arrangements for employee,No phone electronic devices alloweded beyond main entrance even for making a payment for coffee have to come out pay via phone(Gpay) reserve the phone at security desk and then collect the food you want.A lot of husstle due to this no clear communication no proper basic services provided by company.

Explore other reviews about EXL Service

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck clears, that’s about it.

Cons

Started off with supportive leadership, teamwork and opportunities to grow. At the start of this year, entire department went toxic. Leadership stopped communicating, people getting fired, threats that you would get fired, being told that they are “reducing workforce” in august, creating ridiculous metrics that were impossible to meet due to their own bad technology. Coworkers started getting mental and physical health issues trying to keep their jobs, and many are trying to leave. I have never seen such a toxic workplace in my 30 years of employment in this industry.

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