1.0
Apr 20, 2019
Former employee, less than 1 year
Scottsdale, AZ
Recommend
CEO approval
Business Outlook
Pros
Free coffee Good people in the trenches
Cons
-100% political. -Not an actual fraud Operations department or even a fraud department for that matter. -No lexisnexus or real anti fraud software. -Bloated risk engine that isnt user friendly and non-trained "analysts" have access to change the risk engine rules. -Told "analysts" they would be trained to be Certified Fraud Examiners but never followed through. -OFAC detection is a joke. -"Analysts" are told to tell customers that they aren't eligible if there's a technical issue with the Zelle app itself or if there's a "fraud" concern. -You are not allowed to identify yourself as the fraud department because it's not PC and management thinks they're sneaky.