Good place to get experience, but not to stay. - Non-Engineering EchoStar Employee Review

2.0
May 15, 2012
Recommend
CEO approval
Business Outlook

Pros

Great exposure and education for satellite communications and video delivery technology/service operator markets worldwide. A company that takes calculated risks, makes bold moves and is not timid about upsetting industry status quo - always something new to learn. Great people who are mostly eager to share and mentor. Very high job security but for the wrong reasons.

Cons

The dysfunction of executive/upper management eventually pushes out the talent. Top-down communication is abysmal. Project direction is sporadic at best and you can count on pouring yourself into initiatives only to have them either cancelled or mismanaged at launch due to lack of management experience for market-facing programs. EchoStar does not yet know what it wants to be when it grows up. Top and senior executives all come from DISH, follow old-school management styles of “need to know” basis and do not even communicate well with each other due to the extremely siloed reporting structure with different presidents giving different orders concerning projects that cross divisions. Middle management spends their time trying to figure it out and hoping for top-down direction that does not materialize. EchoStar is not a high-performance company, so high-performing employees go above and beyond to make up for the dead-weight employees and managers, at same or usually lower salaries. High-performing employees are not usually recognized for these efforts, are not promoted, and EchoStar refuses to move or dismiss incompetent managers. Due to these facts, the salaries are some of the lowest in the industry. But if you want complacency and the ability to get by under the radar, unable to get fired or laid off unless you do something illegal that impacts the company, EchoStar is a mecca. If EchoStar were serious about being a global leader (as it claims), the board of directors would have mandated a management overhaul a long time ago. But the board has one major shareholder to please, and employee issues are not his top concern by a long shot. Balance sheet only.

Explore other reviews about EchoStar

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of opportunity to move around to different departments and try new things.

Cons

Not very flexible work life balance

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EchoStar Response
1mo
It is wonderful to hear that you found so many avenues for internal mobility and enjoyed exploring different departments during your time with us. Fostering a workplace where employees can try new things and chart diverse career paths is something we deeply value. We also appreciate you raising your concerns regarding scheduling flexibility. Finding the right harmony between operational needs and individual work-life balance is a continuous focus for us, and insights like yours are incredibly helpful as we work to enhance our overall employee experience.
4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great perks, overtime available at times, great co workers and love helping customers

Cons

Customers yelling at you at 7am before you’ve had your morning coffee, some supervisors micromanaging, the fact that you have to promote promote promote even when customers flat out say no some supervisors want you to keep pushing and that’s honestly a problem for me, if they say no it’s no, we are not in the sales dept. I understand that their numbers are also important but sometimes the pressure is too much, so much so that sometimes I just feel like getting another job if I’m being honest, and I honestly love it but some supervisors do too much, we not only have advanced tech but starlink customers that we have to help, we have a certain time limit for starlink and agents offering starlink to customers then saying” you can call to cancel tomorrow” adds more pressure because now they don’t want you to assist the customer in cancelling now it’s just tickets, tickets is not enough for customers they want a solution not some ticket that’s not going to get them a resolution in a timely manner.

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EchoStar Response
2d
It is incredibly heartening to know that you enjoy working with your colleagues and find true fulfillment in assisting our customers. We are also glad that our employee perks and overtime opportunities have been a positive aspect of your time with us. At the same time, we hear your concerns loud and clear regarding the intense pressure surrounding promotional metrics and the difficulties of managing complex customer service tickets under strict time constraints. Our goal is to provide a supportive environment where our frontline teams feel thoroughly appreciated and properly equipped, rather than overwhelmed. Your honest perspective regarding how metrics are communicated during team meetings gives us a clear area to focus on as we continuously strive to refine our workplace culture and operational balance. We genuinely appreciate you sharing your experience to help us grow into a better company.
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