If you enjoy call center work, this is for you. - Customer Service Agent Ecolab Employee Review

Typical call center work - lots of angry callers and high stress environment. Micromanagement and emphasis is on quick call times and metrics, not service. 24/7/365 work environment means you're scheduled to work on all holidays. Need to request holidays, Fridays and Mondays off 6 months in advance. Different break and lunch schedule daily. Sometimes lunch break is over 5 hours into shift. Lack of consistent answers between managers and CSA help line. Forced to field calls about credit issues, but no access to full credit history.