Underwhelming Career - Service Specialist Ecolab Employee Review

1.0
Jan 20, 2018
Recommend
CEO approval
Business Outlook

Pros

Engaging training program. Some very good coworkers. I really enjoyed working with some of mine. Uniforms provided. Decent benefits. Pension plan for long term employment. I see that going away soon though.

Cons

Where to begin... Incredibly long hours and work week. 60+. This is to keep your route in top shape and management off your tail. Long hours would be fine if RPH was not a thing. RPH (Revenue Per Hour) is how they pay you. Generate a certain amount of revenue for the company to set and increase your hourly rate. I liked this system originally because you can make some decent cash off of it ($28+ an hour). That is only if you are able to minimize your time driving, communicating, and emergency service requests...which you will have a lot of. The more you work the less you make. I just can't wrap my head around that. Ecolab can be stingy with materials handed out. I couldn't tell you how many times I arrived at an account and was unable to service them correctly because I didn't have access to what I needed. Management. Don't ever expect communication from management unless it is to yell at you for something. We had one fantastic manager who was out there in the field with us and the customers but he left because he did not fit that dictator/micromanager mold. You will be working in solitude. As I said management rarely ever contacts you unless there is a problem. No checking in or anything like that. Coworkers all tend to be quiet for the most part. Equipment is subpar. You will get some new stuff on day one, but the vehicle and other tools were really lacking. You are at the whim of your customers. Management simply will never side with their employees even though they say they do. You can explain a problem and a solution in multiple ways and still get the same response and conclusion from management.

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Ecolab Response
8y
This is helpful feedback. We appreciate you taking the time to share your thoughts.

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5.0
Jul 11, 2026
Recommend
CEO approval
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Pros

They treat you really well. Amazing pay and benefits.

Cons

None I can think of yet.

2.0
Jul 10, 2026
Recommend
CEO approval
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Pros

The pros are four day work week 10 hour days, with many Fridays volunteer overtime They try to make a friendly environment

Cons

The pay is not as good as the other places around the area – odd for a fortune 200 company Daily quotas on work – some of them are unrealistic Many department supervisors – a.k.a. “coaches “ are pretty good – one or two are not. Typically these are the ones that have been there for 25 years plus. 20 minute break in the morning, 20 minute break for lunch 10 minute break in the afternoon You are truly on your feet for majority of the 10 hour day The corporation tries to make a friendly environment, but very few employees involve themselves in it. Much backstabbing among line workforce, not a healthy environment. Line workforce runs to supervisors constantly about other people when they should be concerned about their own work. Management has their favorites and you could see that by who who they talk to, and who Brown noses them

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