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Edelman Financial Engines

Engaged Employer

Stay away for your own good! - Client Service Associate Edelman Financial Engines Employee Review

1.0
Sep 30, 2020
Recommend
CEO approval
Business Outlook

Pros

Schedule was typical 9-5 Monday to Friday.

Cons

Conservative non diverse financial firm where the role of CSA is pretty much as high as you can go if your plan isn't to be a financial planner. Felt very "cult like" as it seems the owner/ founder brainwashes employees into what seems like worship and only believe in his vision. He forces his publications, broadcasts etc on employees I guess to buy into the "hype". Try to coerce administrative staff by providing weird free snacks that very few people actually enjoy and a free birthday lunch of your choice. I suppose that's the thanks you get. The work of a CSA is tedious and it seems the way they create more work is by having 10 steps to complete a task that in other firms would probably be done in 2 steps. Systems are out of date compared to industry standards. HR and management is a joke. They can't even explain benefit offerings if you contact them, nor do they have clear understanding of their own company policies and procedures. Any concerns you take to HR end in the conversation and no follow up action. Health insurance is awful!! You pay for everything out of pocket no matter which plan you choose, so if you have medical needs this is something to really think about. Don't count on them to explain it to you either. Call the insurance providing company itself for accurate information. Locations are all outside accessible areas for commuters, which speaks volumes about their culture as a whole. Your overall success at this company depends on whether a planner likes you or not basically - which most of them being conservatives aren't open to new energy. Look elsewhere if your plan is to progress in financial services. Please HR don't respond with the "we do our best" blah blah blah that you keep responding with to all reviews. Btw they dont hold your securities licenses! .

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Edelman Financial Engines Response
5y
Thank you for your feedback about your experience at Edelman Financial Engines. As a company, we are committed to supporting our employees both through fostering a diverse, equitable and inclusive workforce and workplace and by providing development opportunities so our employees can build lasting careers with us. We also strive to offer employees not only the health benefits they need to care for themselves and their families, but also fun office perks like snacks, celebratory lunches and holiday parties to celebrate successes and milestones with their teams. While we’re disappointed that you didn’t enjoy your experience on our team, we want to thank you for your contributions and for supporting our clients during your time with us, and we wish you success in your future!

Explore other reviews about Edelman Financial Engines

5.0
Jun 5, 2026
Recommend
CEO approval
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Pros

Great firm if you are in to sales

Cons

Very high fee and the clients are not happy

3.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros Edelman provides strong exposure to retirement planning conversations and a fast-paced environment that builds customer service and communication skills quickly. The training and structure help you learn processes, systems, and compliance expectations. You get repetition with real client scenarios, and some teammates are genuinely supportive and knowledgeable.

Cons

The job can feel like a constant sprint. Metrics and monitoring often outweigh judgment and quality, and performance management can feel punitive rather than developmental. Leadership quality varies widely; the experience can depend heavily on your direct manager. Turnover and burnout felt common in the teams I observed.

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Edelman Financial Engines Response
1mo
Thank you for taking the time to share such detailed and balanced feedback. We’re glad to hear you found the training and early exposure to client conversations valuable, and that the structure helped build core skills. We also appreciate the candid perspective on workload, metrics, and leadership consistency. These are areas we continue to evaluate as we work to better balance performance expectations with sustainability, development, and a consistent management experience. Feedback like this is important in helping us strengthen how we support and coach our teams.
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