Does Edfinancial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Edfinancial Services employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Edfinancial Services. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Edfinancial Services?

89% of Edfinancial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Edfinancial Services 4.2 out of 5 for work life balance, 4.3 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at Edfinancial Services?

Customer Service Representative (41) , Account Analyst (16) , Customer Service Representative (CSR) (16) , CRD (6) , Client Relations (6) , Supervisor (5) , Bpo Agent (3) , Customer Service (3) , Payment Processing Specialist (3) , Trainer (3) , Account Services Supervisor (2) , Analyst (2) , Bpo Client relations (2) , Client Relationship Specialist (2) , Client Service Representative (2)

What are the pros of working at Edfinancial Services according to real employee reviews?

"The benefits are great." ((in 24 reviews)); "Great people and leaders" ((in 9 reviews)); "Friendly coworkers and people who are great to interact with everyday." ((in 7 reviews)); "Flexible Schedules" ((in 7 reviews)); "Great Atmosphere!" ((in 6 reviews))

What are the cons of working at Edfinancial Services according to real employee reviews?

"Management heavy." ((in 11 reviews)); "The training was abysmal." ((in 8 reviews)); "Upper management is horrible." ((in 5 reviews)); "Difficult Hours Sometimes" ((in 3 reviews)); "They wont let you work from home until 6 months in even if it means you have to quit due to conflicts with working onsite." ((in 3 reviews))

What are employees saying about Edfinancial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Edfinancial Services layoffs and their outlook for job security at Edfinancial Services in 2026.

What are the top reviewed Edfinancial Services locations?

Knoxville , El Paso , Montgomery , Dayton , Enterprise , Tallassee , Lynchburg , Hattiesburg , Knoxville , Harrisburg

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Edfinancial Services

Edfinancial Services reviews

Micro management at its worst - Customer Service Representative Edfinancial Services Employee Review

1.0

Jan 11, 2023

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Big company Some nice coworkers

Cons

Everything is a metric , they only get more strict over time . They have scripts for every call, they want you to be a robot and get off the phone as soon as possible so they can make as much money as possible but they don’t care if you actually help anyone . They make you take financial aid calls for schools whether you like it or not. You are given a place to take notes a a few pages of general information about the school . You can put it in tickets but they take over 2 weeks to respond to anything . So you have angry parents and students harassing you but there’s nothing you can do about it except try to get them off the phone

Explore other reviews about Edfinancial Services

5.0

Jun 27, 2026

Qa specialist

Recommend

CEO approval

Business Outlook

Pros

Great company with an awesome work culture and training opportunities. Great benefits and flexible schedule plus excellent support system!

Cons

A lot of sitting hours and plenty of passwords to remember

5.0

Jun 13, 2026

Ops training specialist

Recommend

CEO approval

Business Outlook

Pros

Great pay, Creative Benefits Structure, There is a passionate group of individuals who make themselves known by the clear willingness to help others in and out of the company or a specific department. Those who are willing to learn and grow have ample resources.

Cons

Very large operation. Fully dependent on contract requirements. The number of individuals who are skilled AND willing to assist is not large. There is a 'luck of the draw' component based on hiring date and department due to the work reflecting the industry.

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Micro management at its worst - Customer Service Representative Edfinancial Services Employee Review

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