Pros
Overall improved morale in the Boca and other main offices. More focus on employees following summer 2016 layoffs, tough job with a smaller HR team! We've done a good job of righting the ship and most feel that we we are doing more with less (more responsibilities but increased opportunities for pay). Still we could use another handful of people to get operations moving forward faster. People are excited as we work with more and more non-profit and traditional schools. The type that one would be proud to go to and work with.
Cons
Still need resources, things are falling through the cracks and eventually may cause larger issues. Especially on client facing teams like SAS and the (more) fully managed contact centers. Not necessarily people, but improving technology beyond on archaic lead tracking/media buying/accounting systems.