I worked as an IA Agent/Customer Service Rep for Education Dynamics LLC for two years. While there were some positive aspects to the job, overall, I cannot recommend this company. I have some serious concerns about the company's practices. Speaking up is not encouraged, and if you do, you may be punished. This alone creates a toxic work environment that is not conducive to healthy communication. In addition, there are ethical concerns with the company's business practices. Customers often fill out job applications online, but these applications are never submitted, making it feel like we were scamming people. The company continuously hires, which should raise some red flags. Communication between employees was poor, and I often felt unsure about my role within the company. Shady practices were prevalent, and upper management seemed manipulative and untrustworthy. The HR department was also two-faced, which made it difficult to raise concerns about questionable actions taking place. The company has a high rating on BBB,(A+) but this seems rigged and does not reflect the reality of the work environment. Raises were not available, and there was no review and evaluation plan that indicated any raises would be offered, which made it difficult to plan my future with the company. Promotions were not handled appropriately, and there was no stability. However, the flexible schedule and work from home option were beneficial, and the 40-hour workweek from Monday to Friday with no weekends was appreciated. Overall, I would not recommend Education Dynamics LLC as an employer due to the ethical concerns, poor communication, and manipulative upper management.
