Ted Jones Would Be Appalled - Business Support Specialist II Edward Jones Employee Review

2.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still lots of wonderful people at Jones that care about the clients and the culture and values that this company was founded on

Cons

Outside leadership has come in and drastically changed the culture, but continue to talk about it like it's as strong as ever. From someone who has been around 15 years, it most certainly is not and it appears the higher ups would like to get rid of anyone who can speak to what the culture actually was like when we were consistently ranked a top place to work. It's so disheartening. I once thought I would happily retire from this company. I no longer feel the company even cares about our well-being, work-life balance, or job satisfaction at all. I never used to feel like I worked for a greedy corporation. I do now. I always accepted that my pay wasn't as high and benefits weren't as great as others in finance, but saw it as a trade off for job security, flexibility, and leaders that cared. That's not the case anymore. I genuinely wonder what Ted Jones would think if he saw what has happened to this company he built based on partnership/sharing the work/sharing the wealth and genuine connections/relationships. We haven't received a cost of living/market increase in at least 6 years, but our CFO's salary doubled in one year to 14 million. Our Managing Partner's salary has also increased by millions. The claim that all of the changes are not being done to line leadership's pockets just doesn't add up. On top of that, associates within an hour of campus locations are being forced to come in 4 days a week with no increase to pay and decreased flexibility. Likely another attempt to make more people quit so we can pretend we don't do layoffs.

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5.0
Jun 9, 2026
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Pros

Great starting pay, good training

Cons

I did not find any cons

2.0
Jun 9, 2026
Recommend
CEO approval
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Pros

Holds firm to its conservative investment philosophy.

Cons

The firm has been behind the times for decades. It is great that they are finally trying to get up to speed, but the rate of change is not manageable. There has been a high turnover in support staff and it's hard to get accurate information when needing support. It also seems like they have lost their original focus of being the local friendly financial advisor in your backyard and being accessible to the masses. The focus has shifted to high-net-worth individuals and catering to the wealthy. I've watched several advisors get pushed out because they expressed concern and needed support they weren't receiving. When hired as an advisor I was told I'd receive all of this wonderful training of what to say and how to overcome objections and did not receive any of that training. Most of the training is a high-level overview with homework of figuring it out on your own time. In order to be successful as an advisor at Edward Jones, you need to plan on working 80 hours a week for at least the first five years at the firm with little to no support.

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