I wanted to love working here, but I gave up on EDJ when they gave up on me.... - Service Specialist Edward Jones Employee Review

3.0
Jan 28, 2019
Recommend
CEO approval
Business Outlook

Pros

Great health, vision and dental insurance Excellent IRA/401K match Company performance-based bonuses issued quarterly - From $500 to $1200 Jeans days - Some free. On days that you pay for them, the money goes to charity PTO Clean and organized cafeteria areas Training - Upon hire The luxury of having a Fortune 500 company on your resume Nice buildings Covered parking with lots of parking space Accessible from highways The ability to work from home with some positions

Cons

*You're expected to develop yourself - Minimal assistance from leadership *Principals are rarely seen on site *Business professional dress code, however many people are skating by with business casual, even as leaders *Cubicle farms! You can hear people next to you chewing, opening lunches.....If you have misophonia really bad, don't work here unless you work from home. *Not enough meeting rooms *False sense of hope instilled upon hire - You'll believe you're apart of a family, that you can advance through the firm, and that everyone has your back - until someone sits on you for attempting to advance in the company *You'll rarely see people of color in leadership positions *HR is out of sight, out of mind - There isn't a constant presence of HR. *Most of the positions offered are on the phone. *You'll be trained to know more than your leader knows. Don't expect any assistance from leadership. *Lots of nepotism and favoritism - Mentoring is only offered by leadership if they like you. *You're encouraged to walk, network with your peers, attend town hall meetings and to enroll yourself into courses for training. Bu, if you work in Service or in a position where you're constantly on the phone; you only have two 15 minute breaks and a 30 minute lunch. If you use ACW "too often," they are constantly talking about numbers. Its annoying. With that short amount of time, how are you expected to: Get into shape, attend Business Resource Groups and network when leadership is constantly breathing down your neck about numbers in a department? *Leadership constantly changes "the rules" to call reviews and how your performance will be based. This has only recently happened to me. I don't like instability, so I quit.

Explore other reviews about Edward Jones

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great starting pay, good training

Cons

I did not find any cons

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Holds firm to its conservative investment philosophy.

Cons

The firm has been behind the times for decades. It is great that they are finally trying to get up to speed, but the rate of change is not manageable. There has been a high turnover in support staff and it's hard to get accurate information when needing support. It also seems like they have lost their original focus of being the local friendly financial advisor in your backyard and being accessible to the masses. The focus has shifted to high-net-worth individuals and catering to the wealthy. I've watched several advisors get pushed out because they expressed concern and needed support they weren't receiving. When hired as an advisor I was told I'd receive all of this wonderful training of what to say and how to overcome objections and did not receive any of that training. Most of the training is a high-level overview with homework of figuring it out on your own time. In order to be successful as an advisor at Edward Jones, you need to plan on working 80 hours a week for at least the first five years at the firm with little to no support.

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