Flexible Hours, limited benefits. - BOA Branch Office Administrator Edward Jones Employee Review

3.0
Nov 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Flexible hours Ability to reject assignments Ability to set preference for travel distance Ability to set branch preferences Paid training 401k benefits if you can work 1000 hours per year On-Calls are not required to participate in corporate culture (regional events, lunch and learns, seminars, etc.) If you like corporate culture, they have a very involved one with frequent trips, seminars, events, meetings, lunches, dinners, etc., for employees. For those who regard work as their "second family" this may be a good fit.

Cons

You are not paid for time/mileage spent picking up keys for each branch assignment Work is inconsistent, some weeks you'll work every day, some you won't work at all No paid time off BOA duties keep increasing but pay hasn't risen to compensate FAs will often ask BOAs to complete tasks that are outside of their job description Its difficult to reach the 1000 hours per year, even with full availability as an on-call to qualify for benefits On-calls are not eligible for raises (including cost of living adjustments) or bonuses Corporate culture is pretty smothering. It has a very MLM type feel to it and can be a bit much. The company keeps expanding, hoping to have 20,000 offices by 2020, however, that means there are towns with half a dozen or more offices, meaning there are fewer households per branch, which limits potential branch profits. Corporate keeps increasing the benchmarks Financial Advisors must meet in order to maintain employment, resulting in less time available to spend on each client, and more work being pushed onto the BOAs. Industry regulations fluctuate frequently which effects job requirements.

Explore other reviews about Edward Jones

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid training and licensing exams Trainers and classes were enjoyable Supplied laptop and training materials

Cons

Intense interview process Information overload during training High pressure expectations of performance

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

They have allowed the HBA’s (home based associates) to remain remote

Cons

Micromanagers, they say they are okay if you want to apply to another department within the firm but the minute you do it’s like you get a target on your back. The pay doesn’t match the workload and the word is that you have to quit and then come back to make what you should already be getting paid. Benefits are terrible but 401k is pretty good

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