Very traditional company - Service Specialist Edward Jones Employee Review

2.0
Apr 14, 2020
Recommend
CEO approval
Business Outlook

Pros

Good co-workers, decent pay, they want you to succeed

Cons

This is a call center. They micromanage your time, track every single second, tell you they want you to ask questions then make you feel stupid for asking. The clients are sometimes nice, other times can be nightmares and scream at things completely out of your control, understaffed

Explore other reviews about Edward Jones

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great training, great internal support from other Jones advisors

Cons

The support staff can be tempermental and jealous.

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

They have allowed the HBA’s (home based associates) to remain remote

Cons

Micromanagers, they say they are okay if you want to apply to another department within the firm but the minute you do it’s like you get a target on your back. The pay doesn’t match the workload and the word is that you have to quit and then come back to make what you should already be getting paid. Benefits are terrible but 401k is pretty good

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