Working for Jones - Customer Service Representative Edward Jones Employee Review

3.0
Jun 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Possibility of working from home. That’s it.

Cons

Very exhausting in service and takes many years to move up the ladder and earn higher salary. If they see you take even three minutes extra for lunch you may get in trouble. FAS are mean and yell. Managers will try to make you quit if they are not happy with you.

Explore other reviews about Edward Jones

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid training and licensing exams Trainers and classes were enjoyable Supplied laptop and training materials

Cons

Intense interview process Information overload during training High pressure expectations of performance

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

They have allowed the HBA’s (home based associates) to remain remote

Cons

Micromanagers, they say they are okay if you want to apply to another department within the firm but the minute you do it’s like you get a target on your back. The pay doesn’t match the workload and the word is that you have to quit and then come back to make what you should already be getting paid. Benefits are terrible but 401k is pretty good

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