Pros
Helping people in the community.
Cons
Training is poor, with trainers having little investment in success or failure of trainees. Favoritism and nepotism among workers who've been there a while,. Management works through fear and intimidation. Individuals are moved around frequently to keep people from getting too comfortable. If you are in the "in group," you can get away with almost anything. If you aren't, your smallest mistakes will be used to make you feel that you are on the brink of being fired. Complex rules for administering programs with no clear-cut guidance; everyone will tell you something different on what to do. Computer systems buggy and outdated. Top-heavy management;basically a small group of people looking out for themselves and protecting each other. Very low morale and very high turnover, with current turnover around 65%, particularly among employees who've been there the shortest time. Instead of being treated as a professional, you are treated like a 5th grader.