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      Elevance Health

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      Elevance Health reviews

      Not My Cup of Tea - Telephonic Nurse Case Manager Elevance Health Employee Review

      2.0
      Nov 8, 2025
      Telephonic nurse case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, PTO, friendly/helpful team, WFH, decent training experience

      Cons

      The dialer; they want you constantly taking calls with little after work time to document. Micromanaging; the software counts every keystroke, mouse click, and there’s a team that constantly monitors employees’ activities. They will ping you if they feel you aren’t being productive enough. This team also schedules your lunch breaks and approves PTO. Managers are in meetings while TLs run the show. There are a lot of documentation requirements. A lot of pointless meetings. 10 audits/month along w/coaching sessions. I was miserable, anxious and overwhelmed so I left. 3 nurses left before me.

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      5.0
      May 15, 2026
      Data analytics
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free Food, Nice Office view, Flexible hours, and Incredible people.

      Cons

      Mid town traveling, nothing else

      2.0
      May 22, 2026
      Consumer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Benefits and insurance Groceries benefit School reimbursement Gym benefits Hospital indemnity Insurance Remote work convenience

      Cons

      Pay rate never really goes up. Prefer to promote inexperience outsiders than from within. Low pay At the whim of Manager Favoritism Political Pretentious Metrics based of friendship with Management Hard to move up of you don’t suck up to a Manager or be political or be part of their click and group. QIP is also at the whim of the manager. Faulty metrics where you are blamed for FCR failures even when you fixed the issue on your first call and but because the member called in multiple times to other associates who didn’t help. Or do their job, they blame you for first call resolution when you never talked to the member till you resolved it. This is really messed up and it affects your QIP.

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