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      Elevance Health

      Engaged Employer

      Elevance Health reviews

      Currently working - Customer Service Representative II Elevance Health Employee Review

      1.0
      Jan 7, 2026
      Customer service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      PTO and Work from Home

      Cons

      In 2 years had 3 Supervisors my fax has not worked and they say they will fix it. Got train for Claims but I still don't understand it. The Providers wants the answers now and went you give them the answer they want to argue. Then there is really no sick days and when you feel sick you have to work thru. If you take the unplanned day you get points that get accumulated. They have wellness days but those have to be plan ahead of time. I feel overwhelmed and they have this like thing where can report how you feel but I don't think that helps at all.

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      5.0
      May 15, 2026
      Data analytics
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free Food, Nice Office view, Flexible hours, and Incredible people.

      Cons

      Mid town traveling, nothing else

      2.0
      May 22, 2026
      Consumer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Benefits and insurance Groceries benefit School reimbursement Gym benefits Hospital indemnity Insurance Remote work convenience

      Cons

      Pay rate never really goes up. Prefer to promote inexperience outsiders than from within. Low pay At the whim of Manager Favoritism Political Pretentious Metrics based of friendship with Management Hard to move up of you don’t suck up to a Manager or be political or be part of their click and group. QIP is also at the whim of the manager. Faulty metrics where you are blamed for FCR failures even when you fixed the issue on your first call and but because the member called in multiple times to other associates who didn’t help. Or do their job, they blame you for first call resolution when you never talked to the member till you resolved it. This is really messed up and it affects your QIP.

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