Anthem Inc Rating - Customer Service Representative Elevance Health Employee Review

4.0
Jan 24, 2017
Recommend
CEO approval
Business Outlook

Pros

Great Benefits - PTO, Discounted Health Insurance, automatic Life Insurance for $50,000, Dental Coverage, Vision Coverage, College Reimbursement up to $5,000 per year, discounts on all sorts of things, EAP for employees and family members of employees, up to a 5% raise each year, monthly 1 on 1's with manager, great training program, great mentor program, referral bonuses, dependent care spending account company matches your contributions up to %, 401K match up to 4%, paid training

Cons

earliest start time is 7AM and latest shift ends at 8PM, shifts are based on personal performance and ranked against coworkers, promotions happen but slowly, education is not qualifying even though they encourage college courses, favoritism within management, too much micromanagement at times depending on manager, life events are not excused, no 'sick' days, PTO cutoff limits, way too much lax on FMLA usage, Anthem is huge and getting promoted can take a while

Explore other reviews about Elevance Health

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The work-life balance is good, great co-workers, has a great support team

Cons

Sometimes you do have to deal with some unruly customers

2.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Benefits and insurance Groceries benefit School reimbursement Gym benefits Hospital indemnity Insurance Remote work convenience

Cons

Pay rate never really goes up. Prefer to promote inexperience outsiders than from within. Low pay At the whim of Manager Favoritism Political Pretentious Metrics based of friendship with Management Hard to move up of you don’t suck up to a Manager or be political or be part of their click and group. QIP is also at the whim of the manager. Faulty metrics where you are blamed for FCR failures even when you fixed the issue on your first call and but because the member called in multiple times to other associates who didn’t help. Or do their job, they blame you for first call resolution when you never talked to the member till you resolved it. This is really messed up and it affects your QIP.

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