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      Elevance Health

      Engaged Employer

      Elevance Health reviews

      Only if you have no other options. - Customer Care Representative I Elevance Health Employee Review

      2.0
      Dec 15, 2015
      Customer care representative i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lovely crew to work with and lots of on-site perks (gym, discount cafeteria, etc.)

      Cons

      Not enough space to list them all including, but not limited to, brutal schedules, antiquated and unsecured software (it's no wonder they were hacked), astonishingly low pay, lack of proper training (essentially it's here's your desk and off you go), low employee on the totem pole is ALWAYS held accountable (someone has to be the scapegoat), far too many expectations for the money (there's that bottom line consideration). I really didn't need to know all this about my own health insurance.

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      2.0
      May 22, 2026
      Consumer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Benefits and insurance Groceries benefit School reimbursement Gym benefits Hospital indemnity Insurance Remote work convenience

      Cons

      Pay rate never really goes up. Prefer to promote inexperience outsiders than from within. Low pay At the whim of Manager Favoritism Political Pretentious Metrics based of friendship with Management Hard to move up of you don’t suck up to a Manager or be political or be part of their click and group. QIP is also at the whim of the manager. Faulty metrics where you are blamed for FCR failures even when you fixed the issue on your first call and but because the member called in multiple times to other associates who didn’t help. Or do their job, they blame you for first call resolution when you never talked to the member till you resolved it. This is really messed up and it affects your QIP.

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