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      Ellucian

      Engaged Employer

      Ellucian reviews

      get in, learn, get out - Manager of Cloud Operations Ellucian Employee Review

      3.0
      Nov 16, 2022
      Manager of cloud operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      highly growing environment, able to come in and learn a lot, most managers do not micro manage, you can get away with not doing much some days. You need to be a self learner and ambitious but you can get acquainted with a lot of new technologies and dev-ops skills without having much of a background or experience.

      Cons

      they will go to any length to please their customers and never say no. Customer escalate to VPs or the CEO and teams are forced to always stop everything and help those customers, regardless of the severity of the actual issue. They are understaffed, and on-call rotations can be very grueling

      avatar
      Ellucian Response
      3y
      We pride ourselves on being Customer First - and we always want to do everything we can to ensure our customers are having a best-in-class experience. That said, we also place a huge emphasis on having the right processes, tools and support in place to ensure we're able to triage and escalate issues in a scalable, repeatable and appropriate way - without creating a chaotic environment for our employees.

      Explore other reviews about Ellucian

      5.0
      Jul 14, 2026
      Technical intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      A company where you can grow internally

      Cons

      No cons as far as I am concerned

      2.0
      Jul 16, 2026
      Senior solutions architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility of remote work Great peers that are helpful Decent benefits

      Cons

      Upper and Middle Management are awful More interested in vibe/buzz words rather than teaching you expectations the role Private Equity money is bringing in clowns from Boeing and Microsoft to manage implementations and shifts to the cloud. Lots of ego, no delivery to customers Embarassment working with clients when they see many architects, consultants, and PMs are incompetent (due to trickle down from upper mgmt) Lies about assigning you clients in your time zone. I had clients in 4 time zones with one being a 12 hour difference.

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