Low paying dinosaur - Customer Success Elsevier Employee Review

2.0
Aug 9, 2022
Recommend
CEO approval
Business Outlook

Pros

- Flexible work life balance, summer hours

Cons

- Low salary, not even close fair, repeatedly brought up by employees and never addressed - Expensive benefits, took away 1 week of pto - So much turnover, including leadership creating inefficiencies all across teams; leadership seems to change ~every 4 years - Tech and product move as slow as a dinosaur, not agile at all. - Communication to employees is all over the place - always a new communication strategy, you regularly get spammed with emails and town halls making it difficult to pay attention or attend them all - No focus on actual customer needs, too many new ideas thrown around, too many partnership opportunities explored, include product In everything making them inefficient/extremely slow - UX team is never aligned with product, just trying to meet their quotas - Functional teams create so much ambiguity

Explore other reviews about Elsevier

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance Flexibility Leadership is supportive

Cons

Not really many opportunities to grow within your role. Pay

4.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-Great company -Team has talented, experienced account managers and product experts who know the territory well

Cons

West team management is heavy on micromanagement and sets unrealistic territory targets without rep input — high turnover, and long tenure in company seems to shield this manager from accountability and growth

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