Pros
High standards and systematic checkpoints/protocols, Nice environment, Kind hardworking personnel
Cons
Lack of transparency and unclear expectations
I was placed at this hotel through a staffing agency under the impression that this would be a full-time assignment. My experience there was brief, so I can only speak about what I personally observed.
As someone completely new to hotel housekeeping, I understood that there would be a learning curve. I may have been slower at the beginning, but I genuinely felt that I was starting to learn the workflow and understand what was expected of me. Unfortunately, I was not really given an opportunity to continue improving.
Despite being on the schedule for the following week, I was suddenly informed through the staffing agency that the hotel had ended my assignment. The only feedback I received was that I was “not a good fit.” I would have appreciated specific feedback, clearer expectations, or a reasonable opportunity to correct whatever concerns management had during what I understood to be a training period.
I also experienced uncertainty regarding scheduling and hours. On one occasion, I was sent home significantly earlier than scheduled, which I complied with respectfully. Later, I asked the staffing agency for clarification about expected schedules and hours, explaining that clearer expectations would help me plan accordingly. Shortly afterward, I was informed that the hotel had ended my assignment. I cannot say whether the two were related, but the timing contributed to my concerns about transparency and communication.
Another concern was access to basic PPE. When I asked for gloves, I was eventually given a latex glove, but the reaction to my request made me feel as though asking for basic PPE was unusual or inconvenient. As someone new to hotel housekeeping, I found this surprising.
I want to be fair and say that my coworkers were wonderful. They were kind, helpful, and supportive, and my concerns are not directed toward them. My experience with supervision and management, however, left me feeling that trainees were given very little room to learn, ask questions, or improve before decisions were made about their assignments.