Moving right along... - Anonymous employee Emory Healthcare Employee Review

The pay SUCKS. Again, great company, but the Patient Access department at Decatur Plaza is a joke. Patient Access means scheduling patients and hearing complaints ALL.DAY.LONG. It can also mean, depending on which department you work in, not having a clear-cut resolution protocol, leaving schedulers unable to resolve their issues, which is silly and unacceptable. Management is young and highly inexperienced and most of them don't know what they're doing. The job is exciting for approximately ONE MONTH, and then you're like...OK, I'm done. I'm ready to go. It's menial, meaningless work. They want individuals w/college degrees to do it, but my daughter could do the job better than the ones they currently have that don't have college degrees (HS graduates). If you have a degree, even though this department states that this is the requirement, run for your life and go do something purposeful with it. They have a system called "schedule adherence." They give you a schedule each day, tell you when you can go to lunch, when you can take your breaks, etc. If you use the restroom - counts "against you" but there's no real consequence, it just lessens your score. It's not like you lose money or something. You're already losing money wasting your life away sitting on those phones. They want you to stick to your schedule and like to tell you how you're doing with that, as if it means something. You are chained to your desk ALL DAY! If your entrepreneurial, this job just won't work for you. It'll eat away at your spirit. The pay SUCKS. Just wanted emphasize. If you can wait out the 6 month time frame it takes to transfer to a different department then more power to you. Just hope you get out of there in 6 months. Otherwise you're going to feel like you're wasting a significant part of your life there, and that's not OK.