Good work-life balance with current instability - Instructor Employ (MA) Employee Review

New senior management are a welcomed improvement from previous leadership Product direction is more clear than in the past

No 401k match Flexible PTO benefits employer more than employee since it is not paid out when leaving and not all managers encourage taking time off.

It is hard to come up with any. It's bleak.

The company has changed significantly, and working here has become increasingly difficult. After major layoffs and continued attrition, many remaining employees are carrying expanded workloads with less support, fewer experienced teammates, and unclear ownership across departments. Role expectations, compensation, and commission structures have also shifted in ways that have reduced earning potential. Commission changes for the year were not rolled out until the end of May, nearly five months into the year, which reflects a broader issue with planning, transparency, and accountability. Leadership often feels disconnected from both employees and customers. There does not seem to be a meaningful process for frontline feedback, and cross-functional work is frequently slowed by silos, unclear priorities, and top-down asks that do not reflect the realities of the work.