Reviews - Customer Ops Employ (MA) Employee Review

3.0
May 6, 2025
Recommend
CEO approval
Business Outlook

Pros

My team is great to work with

Cons

Their new performance reviews are horrible. A lot of people very unhappy with the outcome.

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Employ (MA) Response
1y
Thank you for taking the time to share your feedback! We're so happy to see that you are enjoying the team you're working on! Our brand new performance review cycle had an overall satisfaction rate of 87%, but we're always looking to improve. Please take a moment and reach out to your HRBP or to us directly at people@employinc.com to share any ideas!

Explore other reviews about Employ (MA)

5.0
Sep 30, 2024
Recommend
CEO approval
Business Outlook

Pros

New senior management are a welcomed improvement from previous leadership Product direction is more clear than in the past

Cons

No 401k match Flexible PTO benefits employer more than employee since it is not paid out when leaving and not all managers encourage taking time off.

2
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Employ (MA) Response
1y
Thank you for taking the time to share your feedback. Our new leaders are passionate about out organization, so we're very happy that you see the clear direction of our products. We appreciate everything you do with us!
1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

It is hard to come up with any. It's bleak.

Cons

The company has changed significantly, and working here has become increasingly difficult. After major layoffs and continued attrition, many remaining employees are carrying expanded workloads with less support, fewer experienced teammates, and unclear ownership across departments. Role expectations, compensation, and commission structures have also shifted in ways that have reduced earning potential. Commission changes for the year were not rolled out until the end of May, nearly five months into the year, which reflects a broader issue with planning, transparency, and accountability. Leadership often feels disconnected from both employees and customers. There does not seem to be a meaningful process for frontline feedback, and cross-functional work is frequently slowed by silos, unclear priorities, and top-down asks that do not reflect the realities of the work.

3
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