Series 6 & 63 test - Customer Service Representative Empower Employee Review

3.0
Apr 3, 2016
Recommend
CEO approval
Business Outlook

Pros

Some good coworkers. The mutual fund "retirement business" is very competitive, but seems to have long term growth and maintenance potential as a whole.

Cons

Before you quit your current job and accept a position with GWF be aware of some very misleading circumstances regarding their Series 6 & 63 licensing requirements and training. There is a very high failure / fire rate with new hires because of the insane short time period to study and pass the licensing exams. During recruiting and interviewing they will say that you must pass the exams within the first 90 days of employment. That 90 day period is a complete misrepresentation; you will have less than 10 calendar days for the Series 6 and less than five calendar days for the 63. If you fail the Series 6 exam with less than a 70% passing grade, they will give you a second chance to take it again, but only if you scored at least a 58%. If you score below 58% then you will be fired immediately with no second chance to retake the exam. If you pass the Series 6, then you must take and pass the Series 63 exam, but you will have less than five calendar days to study and pass the Series 63. The same circumstances apply; score less than 58% on the Series 63, then no retake, you're fired. After passing the 6 & 63 then you enter their internal training period for several weeks. Each week you are required to pass additional training assessments. The instructors / trainers are good and sincere about teaching the material, but they will "fly" through and simply skip over large portions of material in the manuals. However, you are still required to pass assessments over that skipped material every week. So, be certain that this is the the type of culture and corporate environment that you can and want to work in before you quit your current job. Many new hires find themselves fired and without a job before they have completed their first month at GWF.

Explore other reviews about Empower

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, lots of growth opportunity

Cons

None right now, the pace of change can be challenging to some

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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