Poor Management and Payroll Failures at Empower - Customer Service Representative Empower Employee Review

2.0
Jan 2, 2026
Recommend
CEO approval
Business Outlook

Pros

None at the moment. .

Cons

With Empower the most pressing issue is the company’s poor management. Payroll is a major problem it suffers from constant miscommunication and payout discrepancies that even Leadership team cannot clarify, creating stress and confusion among us employees. Managers are disengaged, frequently out from the office, and fail to provide meaningful guidance or support, instead allowing gossip and indifference to replace genuine leadership. Across all departments Facilities, HR, Payroll, and Management communication is consistently broken. This lack of direction highlights a deeper organizational failure, where employees are treated as expendable rather than valued contributors. Here in Manila, many share the same frustrations, yet employee feedback is ignored and concerns dismissed, reinforcing the perception that management views staff as nothing more than numbers. The result is a workplace defined by weak leadership, poor communication, and a culture that undermines employee trust.

Explore other reviews about Empower

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Empower fully supports work life balance. They also support and encourage community service. I like the fact that they match not only by monetary contributions, they also match actual volunteer hours with money. Management at all levels is committed and invested in you professionally and personally.

Cons

None that I have found.

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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