No lessons learned from Mass Mutual/miss the old Empower that cared about employees - Client Services Manager Empower Employee Review

2.0
Feb 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Promote from within. Annual bonus, Profit Sharing and merit increase, good time off policy

Cons

Moving all jobs out of US. Increasing responsibilities without increase in pay, limited advancement of American workers only care about "global" employees. Laying off American workers for foreign workers. Making CSMs now also be PAs but no discussion of increase in pay? You are.getting 2 for 1, the csms are getting 2 jobs and no incentive to do it or care how it will effect the employees

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Empower Response
3mo
Thank you for sharing your concerns. It is clear you care about Empower and your colleagues. All associates, regardless of location, meet the same standards for performance, compliance, and data security. Protecting participant information is central to our business. We understand compensation and job security are personal topics, and while business conditions and long-term strategy influence those decisions, we appreciate our associates who demonstrate our values, serve our customers, and contribute to our collective company success.

Explore other reviews about Empower

5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible Schedule Unlimited PTO Competent Management

Cons

No real cons to point out

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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