Heading in the wrong direction - Senior Manager Empower Employee Review

2.0
Mar 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Growth opportunities are readily available - very large company, many different roles and levels to those roles. Growth is also heavily encouraged from lower to mid- level management. Conversations with leadership always revolved around career development and it never felt like I was just there to do a job. There is still some semblance of an engaged, excited team culture - lower/middle management is trying to promote positivity in an increasingly negative environment.

Cons

C-level does not (and, for a few years now has not) practice what they preach - and they preach often. It became such a consistent theme where the goals and direction we were told we were working to achieve were never actualized. Companies were acquired "for what they have been doing" and strung along with that "intent" for years, only to ultimately be absorbed into an existing Empower team which would be understandable if we weren't told something completely different. The result is individual contributors not having a clue on what their job security is, what their role responsibilities are, and leadership floundering to provide clear direction and support because seemingly nobody has an idea of what that direction is. For anyone interviewing, ask what the turnover has looked like in the past 2 years and WHY. The Personal Dashboard was overhauled and reduced to a laughing stock of a financial application - leadership would be doing themselves a service to poke around online on this (or use it themselves, because I cannot fathom why they'd promote what it has become if they were actually users). The specifics on this seem too overwhelming to address individually but one specific detail should speak volumes - deleting a free online dashboard account apparently requires a call in to Empower and 7 transfers to different departments to complete. Product and service quality doesn't seem to be a priority so long as the CEO can report on positive earnings and M&A developments.

Explore other reviews about Empower

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, lots of growth opportunity

Cons

None right now, the pace of change can be challenging to some

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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