Pros
Onboarding is efficient. People are generally friendly. WFH.
Cons
The new metrics are asking quite a bit for the level of pay. The previous years metrics were difficult at times but achievable. Depending on skill level, may require unpaid OT to consistently hit new goals and metrics. The 2025 package seemed more reasonable. The 2026 comp package has elevated metrics but the base pay remained the same. Recommend to those that are highly self-motivated with a plan to get promoted to a higher paying role within the company. There is quite a bit of work that may be needed after client call that will hinder your talk time metrics which are being fairly heavily focused on right now. With new minimum of 4 hours per day. It is achievable for people with experience and determined to work up the ladder. If you have had a call center job before at a finance firm, then you should be fine.