Good pay and support for a job that inherently sucks - Call-Center Representative Empower Employee Review

4.0
Sep 9, 2011
Recommend
CEO approval
Business Outlook

Pros

-Management does their best to support the mental well-being of their employees -Time in between calls to do your own thing -Pay is good -Benefits are good -Positive atmosphere -Nice working space

Cons

-Being in a call-center is never fun -30 min lunches and strict attendance/tardy policy -It can get very noisy, not a lot of privacy

Explore other reviews about Empower

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, lots of growth opportunity

Cons

None right now, the pace of change can be challenging to some

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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