A job where your manager doesn't know your name - Customer Service Representative Empower Employee Review

1.0
Jan 30, 2020
Recommend
CEO approval
Business Outlook

Pros

The campus is nice with covered parking, a great cafeteria that is better than most restaurants and a full gym. Benefits are pretty good too.

Cons

Very impersonal work place where you won't know many of your co-workers. Most of your days are spent in front of your computer taking calls. Cubicals are spead apart so you can't even get to know people sitting by you. No events like Christmas or holiday parties, which is really odd considering the campus has its own event center and on-site catering company. Managers are very impersonal and hardly even talk to workers. Managers claim to support career opportunities for workers but do not assist in applying or helping workers apply for internal positions. The individual support and regular one-on-one meetings dedicated to helping you apply for other jobs never happen. I have not had a one-on-one meeting with my manager in six months and we regularly go weeks without even speaking. Customers are often rude and your days are spent getting yelled at for mistakes you had nothing to do with.

avatar
Empower Response
6y
Thank you for taking the time to leave feedback. Employee engagement is important to us. We do hold associate events such as our summer celebration, and have other opportunities through our business resource groups, and volunteer events to connect with colleagues. Other concerns can be addressed by our human resources team, and you can reach out to AskMyHR for assistance.

Explore other reviews about Empower

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

I like working here, I find the work life balance with this role to be ideal, and remote opportunities are regularly available at the company ever since the pandemic. Unlimited PTO and I don't have feel guilty to use it, team structure really helps when people are out of the office. Receive good salary for my part of the country, with yearly raises and bonus based on merit.

Cons

I don't have many cons, I would say it would depend on your manager, as is the case with most positions in this world. I've had amazing managers with my time here and some mediocre managers, but overall the job has been good enough to weather the storm of a bad boss.

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

See reviews by: Helpful|Rating|Date|All