They’ll ask for money back - Customer Service Representative Empower Employee Review

2.0
Oct 14, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay is reasonable, and training is extensive

Cons

If you need time off during training and they instruct you to use paid time off, they will likely ask for money back that was paid to you when you leave.

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Empower Response
3y
Thank you for your helpful feedback. Paid time off is accrued monthly and associates are able to view their balance within the system at any time.

Explore other reviews about Empower

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Rapid Growth Connected Leadership Open to new ideas and innovation Good pay, fair benefits

Cons

Large organization, takes a while to learn different organizational structures.

3.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Responsible Time (which is truly encouraged to be used and is one of the only things keeping people above water at the moment); great coworkers

Cons

Company is growing too big, too fast and employees simply cannot keep up and are burning out. Too many changes at once and employees feel senior leadership does not notice or they simply don’t care. Associates who have been with Empower since the beginning are saying this is not the same Empower they once loved working for.

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