The Mass Mutual 401k side of the business is an absolute dumpster fire. Very poorly planned by management and leadership. Everything is duck taped and falls on the shoulders of the lower level employees. Executive leadership and management have taken no action to make improvements. Employees in client services are demanded to fix everything on the fly. The client service manager role is a terrible position within the organization. I would not recommend it. Employee retention has been awful. It’s a revolving door in client services. Look for another organization that has better leadership and established direction.