Mass Mutual Migration - client service Nightmare - Client Services Manager Empower Employee Review

1.0
Nov 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Working remotely is a nice perk.

Cons

The Mass Mutual 401k side of the business is an absolute dumpster fire. Very poorly planned by management and leadership. Everything is duck taped and falls on the shoulders of the lower level employees. Executive leadership and management have taken no action to make improvements. Employees in client services are demanded to fix everything on the fly. The client service manager role is a terrible position within the organization. I would not recommend it. Employee retention has been awful. It’s a revolving door in client services. Look for another organization that has better leadership and established direction.

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Empower Response
2y
Thank you for your feedback. We live by our values, one of which is We Do the Right Thing - we encourage associates to speak up if there are improvement opportunities or concerns.

Explore other reviews about Empower

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, lots of growth opportunity

Cons

None right now, the pace of change can be challenging to some

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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