Fell Below Expectations at every corner - Retirement Services Representative Empower Employee Review

2.0
May 9, 2024
Recommend
CEO approval
Business Outlook

Pros

-Work Schedule -Benefits -Direct supervisors generally had adept in both leadership and empathy vastly superior to upper leadership.

Cons

-Technology was absolutely abysmal. -Inferior equipment and frustrating out-of-date systems and programs. -Hypocrisy in their policy of caring for their clients despite a clear disregard for optimized client experience. worst I've ever seen -Poor upper management/leadership. Not only a nearly non-existent presence, but clear signs of lack of resolve, experience and leadership ability. -Forced PTO usage for ANY needed time off. -non-existent growth structure, extremely infrequent team & one-on-one sessions.

avatar
Empower Response
2y
Thank you for your feedback. We live by our values, one of which is We Do the Right Thing - we encourage associates to speak up if there are improvement opportunities or concerns.

Explore other reviews about Empower

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Rapid Growth Connected Leadership Open to new ideas and innovation Good pay, fair benefits

Cons

Large organization, takes a while to learn different organizational structures.

3.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Responsible Time (which is truly encouraged to be used and is one of the only things keeping people above water at the moment); great coworkers

Cons

Company is growing too big, too fast and employees simply cannot keep up and are burning out. Too many changes at once and employees feel senior leadership does not notice or they simply don’t care. Associates who have been with Empower since the beginning are saying this is not the same Empower they once loved working for.

See reviews by: Helpful|Rating|Date|All