Great Place to Work - Client Service Manager Empower Employee Review

5.0
May 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Great team. Work from home full-time. Generous vacation. Generous benefits and bonuses. Collaborative atmosphere. Technologically Innovative. My job is varied and interesting. I receive good training and opportunities to grow my career.

Cons

Organization of information. I am responsible for a huge amount of information and it's not always easy to locate answers to Client questions. Processes can be cumbersome. Web site needs revamping.

Explore other reviews about Empower

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

learning about IRAS accounts, great way to learn and service clients. and working from home

Cons

great worklife balance, great feedback from managers

3.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Responsible Time (which is truly encouraged to be used and is one of the only things keeping people above water at the moment); great coworkers

Cons

Company is growing too big, too fast and employees simply cannot keep up and are burning out. Too many changes at once and employees feel senior leadership does not notice or they simply don’t care. Associates who have been with Empower since the beginning are saying this is not the same Empower they once loved working for.

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