Could be great - Retirement Representative Empower Employee Review

2.0
Aug 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Great direct management who at least act like they care. Intensive training so you are really prepared to do your job.

Cons

Horrific upper management that consistently puts profit over people. Buys out smaller companies but then does a terrible job merging the accounts putting people's financial future at risk. Overall culture is to get the caller off the line no matter what you have to say. Absolutely no care or concern for the customers. Will say from day 1 how they want to promote you and how many opportunities you'll have but there are never any positions available and management will not help you get out of the call center.

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Empower Response
1y
Thank you for your feedback. We live by our values, one of which is We Do the Right Thing - we encourage associates to speak up if there are improvement opportunities or concerns.

Explore other reviews about Empower

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Empower fully supports work life balance. They also support and encourage community service. I like the fact that they match not only by monetary contributions, they also match actual volunteer hours with money. Management at all levels is committed and invested in you professionally and personally.

Cons

None that I have found.

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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